Warranty Details

Every product Trade Pave supplies comes from trusted manufacturers and quarries, and is tested for durability and performance. For extra peace of mind, selected products also carry a manufacturer's warranty against manufacturing defects.

The warranty covers manufacturing defects when claimed within the specified timeframe.

Warranty periods at a glance

Product range Manufacturer's warranty
Pergolas 5 years
Bathroom furniture 3 years
Bathroom taps and showers 3 years
Bathroom accessories 3 years
Mirrors and LED mirrors 1 year

What each range includes

Pergolas: 5 years

Our pergolas are built with an extremely hard-wearing structure. The extended 5-year warranty covers the structural integrity of the pergola.

Bathroom furniture: 3 years

Built for long-term use. Covers products where the warranty is stated in the product description, including:

  • wall-hung vanity units
  • freestanding vanity units
  • double-sink vanity units
  • bathroom cabinets
  • porcelain sinks

Bathroom taps and showers: 3 years

Covers products where the warranty is stated in the product description, including:

  • taps and mixers
  • showers
  • waste traps
  • siphons

Bathroom accessories: 3 years

Made from high-quality steel for lasting performance. Covers products where the warranty is stated in the product description, including:

  • towel hooks and robe hooks
  • soap dispensers and brackets
  • toilet roll holders
  • shower baskets and shelves
  • towel rails and towel rings
  • cabinet knobs and door stoppers
  • the full Porto brushed gold accessories collection

Mirrors and LED mirrors: 1 year

Covers decorative mirrors and LED mirrors where the warranty is stated in the product description.

What the warranty does not cover

The warranty covers manufacturing defects only. It does not cover:

  • normal wear and tear;
  • damage caused by misuse or accidents;
  • physical damage reported more than 72 hours after delivery.

How to make a claim

  1. Email us at trade@tradepave.co.uk within 72 hours of delivery, quoting your order reference.
  2. Show us the problem. Describe the issue and attach clear photos where you can.
  3. We take it from there. Our team will review your claim and guide you through the next steps.